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As AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research shows voice still represents 40% of contact center volume and is growing, while 75% of contact center leaders say legacy technology prevents them from delivering a true omnichannel experience.
The Harper’s Magazine Foundation, the nonprofit organization that supports and publishes Harper’s Magazine, announced that NPR President and CEO Katherine Maher will receive the 2026 James C.
Principal photography has begun in Melbourne on the new feature film Written in the Stars. Based on Su Dharmapala ’s popular novel The Wedding Season and adapted for the screen by Melbourne’s own Menik Gooneratne, Written in the Stars is a heartwarming rom-com set in Melbourne’s vibrant Sri Lankan community.
Discord is now available to download directly from Meta’s Horizon App Store. No more sideloading the app. No more keeping your Discord friends confined to your headset’s web browser, or using another device to hold your call while in VR.
The future of hip-hop is in good hands. With no signs of slowing down, La Reezy is at the precipice of a major breakthrough. The signing announcement marks a pivotal moment in his journey, introducing mainstream audiences to one of the most important artists of his generation.
Digital travel platform Agoda is spotlighting some of Asia’s lesser-known lake destinations, offering travelers a chance to discover serene and picturesque escapes away from the bustling tourist hotspots.
AI has fundamentally changed how we create, but it has also introduced a new kind of fragmentation. As work bounces between isolated AI chat windows, shared folders, and endless collaboration apps, critical context gets lost in the gaps.
Author Florence Coleman invites readers into the thrilling outdoors with her latest book, “The Duck Dog Adventure,” a gripping tale of courage, trust, and the powerful bond between a trainer and her dog.
Acclaimed cozy mystery author Renaii West will attend a book festival at Printers Row in Chicago for a book signing session of her latest book, Murder at the Aphrodisia: The Goddesses Are Back, And So Is The Chaos on September 12, 2026 from 2:00 PM - 5:00 PM CST.
