Riu Bulgaria Hotel Ruined Holiday Compensation Claims

Manchester, UK - September 5, 2006

Guests commented that no flood warnings were given to them before the mud, slime and possibly even raw sewage covered the ground floor of the Riu Miramar Hotel in Bulgaria in August.

They went on to say that uncooked food and filthy public toilets were not in the Riu Helios Hotel brochure. There were no pictures of tourists needing urgent medical attention to prevent dehydration.

Senior travel and tourism litigation solicitor Andrew Morton from Manchester law firm Pannone LLP said “complaints from holidaymakers in Bulgaria are flooding in for the third year in succession. Reports of illness and dreadful conditions at two hotels, the Riu Helios and the Riu Miramar are particularly disturbing.

Commenting further he said, “There is a feeling of deja vu about this as we have dealt with literally hundreds of almost identical complaints from travellers to Bulgaria in 2004 and 2005. Now it’s happening again. Tour operators don’t seem to be learning the lessons they should. They are allowing the same mistakes to happen again.

The majority of holidaymakers have travelled with tour operator Thomson. Andrew Morton advises anyone affected by illness or poor standards in Bulgaria to keep any evidence of their experience such as video footage, photos and receipts for medication, food and water.

Andrew Morton is Head of the Travel and Tourism Litigation department and a partner at Pannone LLP. Andrew Morton can be contacted in the UK on 0870 164 2373 or by e-mail.

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Deborah Ascott-Jones

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Pannone LLP

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