Talkdesk Chooses the Dialogic BorderNet SBC to Securely Expand its Cloud Contact Center Solution

Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Talkdesk, the fastest-growing Contact Center as a Service (CCaaS) provider, has selected the Dialogic® BorderNet™ Session Border Controller (SBC) to increase its global footprint while continuing to provide its customers with unsurpassed voice service.

 With more than 1,400 forward-thinking customers, Talkdesk is the cloud contact center for innovative enterprises. Talkdesk has recently been named a Visionary in the Gartner CCaaS Magic Quadrant, named a Strong Performer in The Forrester Wave™: Cloud Contact Centers, and acknowledged as the fastest-growing provider in the cloud contact center software market by Frost & Sullivan. Talkdesk is aggressively expanding its cloud-native global footprint with the BorderNet SBC deployed in Amazon Web Services (AWS) and available across AWS Regions globally to enable a level of agility and service not otherwise possible.

The BorderNet SBC is a cloud-native single-software SBC with recent Miercom Performance Verified scalability, high availability (HA), and security features across flexible deployment models including public cloud, private cloud, and bare metal.

“A geographically redundant, high availability architecture was a key criterion in our choice of an SBC to grow our CCaaS offering,” said Raoul Felix, CTO of Talkdesk. “Multi-region systems and robust monitoring are necessary to meet our requirements of 100% availability and superior voice quality for our customers. This cloud-native solution allows Talkdesk to easily create new points of presence and partnerships with local telecoms or customers’ own infrastructures. Additionally, the built-in network security protection of BorderNet SBC ensures we can meet the security and compliance requirements of our growing customer base.”

“Talkdesk is focused on providing a high quality and robust solution for its globally dispersed customers,” noted Bill Crank, President & CEO of Dialogic. “We are pleased that Talkdesk has chosen the Dialogic BorderNet SBC on AWS as the cornerstone for its platform expansion. The BorderNet SBC and the security and compliance credentials of AWS Regions enable Talkdesk to meet its expectations for reliability, security, and quality. We are eager to assist Talkdesk in exceeding integration goals as it continues to increase its worldwide customer base.”

To learn more about the Dialogic BorderNet SBC from our experts, see us at MWC19 Barcelona from Feb 25–28 in Hall 6, Stand B62. To book a meeting with us, visit https://web.dialogic.com/mwc-meet-up. Also visit the Dialogic BorderNet SBC web page for more information on its features and capabilities.

About Dialogic

Dialogic is a leading cloud-optimized solutions provider for real-time communications media, applications, and infrastructure to service providers and developers around the globe. Based in Parsippany, NJ with offices worldwide, Dialogic helps 48 of the world’s top 50 mobile operators, and nearly 1,000 application developers build and deploy on agile networks. Learn more about how Dialogic is enabling agility by following us on Twitter @Dialogic, and visiting www.dialogic.com and the Dialogic Blog for the latest industry news, trends and advice.

Dialogic and BorderNet are either registered trademarks or trademarks of Dialogic Corporation or a subsidiary thereof (“Dialogic”). Other trademarks mentioned and/or marked herein belong to their respective owners.

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.