Santander hires head of Peer to Peer Payments

The appointment supports the bank’s commitment to provide customers with best-in-class payments solutions as part of its digital transformation.

Trish Burgess joins from Apple and will be part of a strong global payments and digital team, a combination of bank veterans and tech executives from Google, Amazon, PayPal, Facebook and Netflix.

Banco Santander today announced the appointment of Trish Burgess as the new global head of Peer to Peer Payments. In this newly created role, Trish will lead the strategy and deployment of peer to peer (P2P) payments worldwide, bringing new payment services to customers that are fast, simple and safe to use.

Trish Burgess joins the bank from Apple, where she was providing direction for the launch of Apple Card, in conjunction with Apple’s and Goldman Sachs’ product, engineering, marketing and operations teams. She also expanded the global launch of Apple Pay in Europe and Asia, enabling e-commerce platforms, and increased Apple Pay’s reach to hundreds of thousands of merchants.

Trish will report to Chirag Patel, global head of Santander Digital Payments, and will become part of a strong global payments and digital team at the bank which includes a roster of banking and technology executives formerly from companies including Google, Amazon, PayPal, Facebook, and Netflix based in Madrid, London and Silicon Valley. Her role in the team will focus on delivering improved customer experiences and increasing P2P usage across Santander’s expansive footprint to foster an international payment network. 

In 2019, Santander announced a dedicated investment of €20 billion in digital and technology over the following four years to become the best open financial services platform. Payments will be the cornerstone of the bank’s open financial services platform, being delivered to create fast, simple and safe digital services for consumers, merchants and SMEs around the world.

Chirag Patel, global head of Santander Digital Payments, commented on the appointment: “Trish’s appointment as head of P2P highlights our commitment to delivering best-in-class payments solutions for our customers.. We know that innovation is powered by the most talented people, and we welcome Trish’s wealth of payment experience. Her fresh thinking is invaluable to the team as we forge ahead with our ambition to responsibly serve the financial needs of one billion potential customers and businesses in Europe and the Americas.”

About Trish

Based out of London, she accomplished international executive with broad experience in growing products and businesses, in technology and financial companies, across the USA, UK, Europe and Latin America. 

Prior to working at Apple, she was vice president of Business Development at PayNearMe, an online payment service for under-banked consumers, where she launched the health care and health insurance verticals across the U.S. Previously served in leadership roles at Visa, BNP Paribas and Santander. Always focused on launching new products and building strong partnerships to expand opportunities.

She holds an MBA from The Wharton School, and a Master of Science in Engineering from Universidad Politécnica de Madrid.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful presence in 10 core markets in Europe and the Americas, and is one of the largest banks in the world by market capitalization. Its purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising over €120 billion in green financing between 2019 and 2025, as well as financially empowering more than 10 million people over the same period. At the end of 2019, Banco Santander had EUR 1.05 trillion in total funds, 145 million customers, of which 21.6 million are loyal and 37 million are digital (52% of active customers), 12,000 branches and 200,000 employees. Banco Santander made underlying profit of EUR 8,252 million in 2019, an increase of 2% compared to the previous year.