With Impressive Industry Accolades and 78 NPS, Zipline Appoints Executive Hires, Accelerating Global Reach and Improving Lives of Millions of Retail Workers

• Used by 80 best-in-class brands like Rite Aid and Sephora and across 67 countries in over 30 active languages, Zipline improves the lives of millions of retail employees by making it easier for them to get their jobs done every day
• A 2022 customer survey shows satisfaction at 4.83 out of 5, up from 4.62 last year.
• Steve Levy, formerly with Quinyx and founder and former president of ThinkTime, joins as Head of Europe, the Middle East and Africa (EMEA). Cheryl Gordon, former Vice President of Sales & Marketing at StoreForce, joins as Regional Vice President of Sales. Both were drawn to Zipline’s customer-centric culture and the passion its best-in-class customers have for the platform.
  

Zipline, a unified platform for operational excellence, today announced significant strides in ensuring Zipline is retail workers’ most loved software. Enabling retailers to bring brand strategies to life in stores, Zipline rounds out a momentous year, amassing multiple industry accolades, expanding and strengthening key partnerships, and increasing all customer satisfaction scores, including NPS, CSAT, and public user reviews.

Now available in 67 countries and more than 30 languages, Zipline connects and provides unified frontline communications, task management, learning resources, insights, and more. In 2022, Zipline brought new leading brands into its family of customers, including Bed, Bath & Beyond, Inc., Credo Beauty, Parachute and The Container Store, empowering and engaging field teams and ensuring that everyone—from HQ down to the fleet—feels connected to their brand, inspired by their work and able to execute with ease.

Despite a year fraught with resource challenges, Zipline has enabled its customers to operate more efficiently and effectively, executing three times more than retailers not using Zipline. And, Zipline customers, on average, experienced less than 17% churn this year, far less than the industry’s 60% churn.

Over the last year, Zipline also saw its net promoter score (NPS) grow from 71 to 78, customer satisfaction score (CSAT) increase from 4.62 to 4.83 (out of 5), G2 rating rise from 4.5 to 4.6 (out of 5), and software adoption rates reach the highest in the industry at 92%—all while achieving a net negative customer churn.

“Zipline is the platform that enables brands to engage employees, drive accountability and strategically execute,” said Melissa Wong, CEO and co-founder of Zipline. “As we navigate turbulent times in the industry, our achievements are a testament to how focused we are in enabling our customers’ success by transforming how retail operates. Our customers are our heroes. We look forward to carrying this momentum into 2023 as we continue to empower millions of retail employees worldwide.”

Recently, Zipline added several strategic hires to its leadership team, including Steve Levy as Head of EMEA and Cheryl Gordon as Regional Vice President of Sales. Strategically situated in the UK, Levy joins to lead Zipline’s international expansion. Levy brings over 20 years of experience helping some of the world’s largest retailers like Adidas, Amazon Stores, Kohl’s, IKEA, and Microsoft Stores save time and money by engaging and retaining their frontline workers. Helping to drive Zipline’s vision of partnership with the world’s leading retailers, Gordon comes with over 20 years of experience working in retail technology, helping specialty retail brands like Burberry, Footlocker, Michael Kors, and Nike achieve their goals for adopting new technology. As a fully-remote company with team members across multiple continents, Levy and Gordon join Zipline’s collaborative, familial culture to drive the shared mission of easing retail workers’ lives.

“After evaluating many opportunities in the market, it was an easy decision to join Zipline,” said Steve Levy, Head of EMEA at Zipline. “What makes Zipline compelling is how much Zipline’s customers rave about the solution and the positive impact it has on frontline hourly workers and the business at large. I’ve been in the industry for many years, and a company, culture, and solution like Zipline is very unique. I’m thrilled to be part of this growing team.”

“The success of any organization hinges on its people,” said Cheryl Gordon, RVP of Sales at Zipline. “In today’s dynamic retail environment, it’s more important than ever for frontline associates to have easy-to-use and effective tools that foster a collaborative environment where they can directly engage with their peers and feel connected to the brand they represent. I’m excited to join Zipline because I know how effectively the solution engages employees and when employees are engaged, everything else falls into place.”

The company was honored on the Inc. 5000 Fastest-Growing Private Companies in America list with three-year revenue growth of 477%. Zipline is also on the CB Insights’ Retail Tech 100 list and is Great Place to Work-Certified for its employee engagement, culture, and healthy work-life balance. CEO and co-founder Melissa Wong was named a 2022 Brick-and-Mortar Power Player by Business Insider and won gold in the 2022 Stevie Awards for Women in Business.

To request a demo or to learn more about how Zipline is helping leading brands improve store communication and execution, visit getzipline.com.

About Zipline
Zipline is how best-in-class retailers bring brand strategies to life in stores. A unified platform for operational excellence, Zipline brings together frontline communications, task management, resources, insights, and more—so everyone feels connected to the brand and inspired by their work. The company has an NPS of 78 and was named to the Inc. 5000 list of fastest-growing private companies. CB Insights ranked Zipline as one of the 100 most promising B2B retail tech companies. Today, nearly 80 brands like Rite Aid and Sephora depend on Zipline to align and empower their store teams worldwide. For further information, please visit: https://getzipline.com/.

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Maggie Philbin

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