VNEXT & ComputerTalk Partnership: Transforming the way Canadian organizations interact with customers, employees and partners

We are thrilled to announce VNEXT Group and ComputerTalk partnership to provide customers with a complete telephony and unified communications (UC) offering, including contact center.

VNEXT Group, is a Canadian Microsoft Partner with extensive experience in the Unified Communication space that provides consulting and support services for organizations, enabling hybrid work and modernizing their calling and meetings infrastructure. This safeguards sensitive corporate data and lowers IT costs.  

The VNEXT communication and collaboration offerings extend from end-to-end. From discovery sessions that assist customers in embarking collaboration journeys with Microsoft Teams, to consultative guidance and ongoing support on Voice and PSTN integration, training, adoption and change management, we provide comprehensive support. 

We are teaming up to assist customers across all industries in North America, extending their Microsoft Teams capabilities by leveraging an end-to-end experience. From consulting services to getting their collaboration journey started, migrations, training, and adoption strategies, to integrating contact center features to modernize customers calling and meeting infrastructures.   

For customers planning to migrate their telephony to Microsoft Teams, VNEXT will provide expert consulting services while ComputerTalk transitions the contact center to ice, a native Microsoft Teams certified contact center solution.

ComputerTalk’s ice Contact Center is certified under the Connected Contact Center for Microsoft Teams Certification program. ice modernizes the call center with business application integrations, AI, and analytics across all communication channels, thereby helping organizations deliver outstanding customer experiences. The Teams certification involves rigorous review and testing by Microsoft, ensuring that certified Teams contact centers provide reliable, high quality, and compatible solutions customers can trust.    

With ComputerTalk partnership, customers will receive not just end-to-end consultative support, but also the availability to integrate their business applications into their contact center. This transformative approach enhances the way organizations interact with customers, employees, and partners. ice bridges the gap between information silos, improving contact center productivity to knowledge-based workers. Read more about ComputerTalk here.  

If you would like to learn more about how to take advantage of this collaborative partnership, get a DEMO or more detailed information click here, so our specialists will reach out to you to help you get started.