Lenovo Helps Retailers Take AI from Concept to Reality with End-to-End Solutions at NRF

At NRF 2024: The Big Retail Show in New York City, Lenovo featured AI-powered, end-to-end retail solutions designed to support smarter, safer, and more secure experiences for retailers and shoppers across any category.

“Retailers are turning to AI to better predict shopper demands. Smarter retail is the next generation of user experiences for customers, consumers, and point-of-sell organizations. We’re looking to redefine the entire retail experience. Whether you’re a restaurant, enterprise retailer, online store, convenience store, or gas station, Lenovo Retail Solutions unifies the power of hardware, software, and services to transform your retail business end-to-end,” said Lawrence Yu, Executive Director, General Manager of Lenovo Retail Solutions.

AI-driven technology innovations are revolutionizing the retail industry with intelligent transformation that can address rapidly evolving consumer demands and socio-economic factors. To support this new era, Lenovo is providing retailers of all types and sizes with a single source for AI-ready infrastructure, software and services that help reduce loss, improve customer experience, and grow business opportunity.

Through its best-in-class ecosystem of AI Innovators, new Professional Services for AI and cutting-edge infrastructure, Lenovo is helping organizations accelerate AI implementation and deploy next-level solutions that enable AI-powered virtual shopping, customer service and loss prevention. Working with AI Innovator partner, Pathr.ai, Lenovo showcased the industry’s first and only AI powered spatial intelligence solution, a powerful loss prevention solution to detect suspicious behavior inside retail stores. The solution empowers retailers to optimize their loss prevention efforts, protect their bottom line, and improve the customer experience.

“Lenovo’s AI retail solutions empower our customers to offer greater convenience and personalization in the retail experience. As retailers continue on their journey of digital transformation, Lenovo offers sophisticated industry solutions to deliver immersive, personalized shopping experiences across e-commerce and in stores – from tailored purchase recommendations to self-service kiosks and AI-enabled drive-throughs. Lenovo’s portfolio of AI retail solutions offers a unified, One Lenovo experience and capabilities from the front of the store to the back door while simplifying deployment and making next-level intelligence a reality,” said Robert Daigle, Global AI Director, Lenovo Infrastructure Solutions Group.

Lenovo understands all needs are different and meets retailers where they are in their digital transformation journey through purpose-built solutions designed to quickly take AI from concept to reality. The new Lenovo Professional Services for AI provides businesses with a single vendor solution that guides each phase of AI implementation and helps organizations easily deploy the most effective, end-to-end technologies to achieve desired goals for AI transformation. With a keen focus on the customer base, Lenovo’s AI-powered solutions are customized and designed to help increase revenue while reducing operational costs and improving customer service and experiences.

Lenovo offers five solution-led building blocks for retail operations across grocery, luxury products, apparel, quick service, restaurants, gas stations, high-end supermarkets, and convenience stores, including:

• Smart Promotion
• Smart Shelf
• Smart Checkout
• Smart Store Operations
• Smart Store Infrastructure

“AI is a powerful tool in the retail space and is already used in many ways to help optimize both the customer experience and business outcomes – from digital signage and self-checkout to inventory tracking and loss prevention and more. Throughout Lenovo, teams are working together to provide the best solutions that are beneficial to customers. We’re excited to attend this year’s NRF event where AI will again be front and center in our discussions with global retailers,” Yu said.

In addition to the immersive, hands-on Lenovo Smart Retail experience in the exhibit area, Lenovo will be hosting three speaking sessions during NRF 2024:

• Combatting Organized Retail Crime with AI: Insights from Kroger and Jacksons Food 
• AI in Retail: A Comprehensive Example of Industry Digital Transformation
• AI at the Edge in Retail: How to Harness Data for a Seamless Customer Experience 

Visitors can stop by Lenovo booth #3665 or visit the exhibitor page to learn first-hand how Lenovo products power new, smart solutions for all retail needs. Read more about Lenovo’s retail offerings.