DevRev Unveils Free AI-Powered Customer Experience Agent to Fix Outdated Support Systems

DevRev, a leading AI startup for customer support and product teams, announced today the launch of AgentOS, a new AI Agent platform for human and AI collaboration to fix outdated support and product management systems. DevRev Search, a pillar of AgentOS, is free, making it easy to embed GenAI into websites and both mobile and desktop applications. DevRev’s mission is to seamlessly connect product teams to the customer and bring support teams closer to the product, simplifying the development of products and creating a culture of customer success.

• As businesses seek new ways to meet customer expectations, AI search and conversational agents are required tools in the support tech stack, offering instant assistance, personalized interactions, and substantial cost savings.
• DevRev’s PLuG SDK now offers a suite of customer engagement tools including generative AI-powered in-app search, live chat with conversational AI, and proactive nudges that can all be installed with just a few lines of code.
• Turing, DevRev’s AI engine, trains first on all documentation, help center and web content. Over time, it is fine-tuned based on all customer interactions. Providing users with better access to information boosts their productivity and satisfaction. This relieves support teams of having to answer questions users were unable to answer themselves.

Unlike traditional AI tools that simply coexist with legacy systems, DevRev’s AgentOS platform powers multiple applications to offer customers the option to integrate or replace them outright. When the integration of systems is required, DevRev’s Airdrop allows for a seamless experience between legacy apps and DevRev’s modern Build and Support applications. It securely syncs disparate system data into a knowledge graph enabling lightning-fast AI agent performance and streamlining human workflows.

Key Features of the AgentOS platform include:

• Agent Skills: The building blocks of what each agent is able to do. They can be equipped with search, knowledge, workflows, and analytics to make decisions and automate tasks.
• AI-Native Knowledge Graph: DevRev’s knowledge graph brings all people, AI agents, and work together around two core dimensions — customer and product.
• Efficiency: Companies can get up and running within hours, not months, and there is no need for expensive professional services. The recent launch of DevRev Search enables customers to crawl their website and docs pages to test DevRev’s automated RAG and semantic search technology in just a few minutes.

“We envision a future where everyone leads a team of AI Agents to get their work done. With DevRev Search set at a free-forever pricing tier, we will help every organization embed GenAI into their digital customer experience,” said Michael Machado, Head of Product at DevRev. “The AgentOS platform coupled with the Build and Support apps empower developers and customer support teams to work together and create exceptional customer experiences. We look forward to expanding the platform’s capabilities and introducing more customizable AI Agents throughout this year.”

Later this year, the AgentOS Platform will expand with a custom skill builder to teach AI agents autonomous, augmented, and analyst workflows, simply by specifying the tasks in natural language. To learn more, visit https://devrev.ai/.

About DevRev:

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix [NASDAQ: NTNX], concurrently an Adobe [NASDAQ: ADBE] board member, and by Manoj Agarwal, DevRev’s co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Contact Information

Abigail Campell

Senior Account Manager

VSC on behalf of DevRev

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