Sky Broadband launches full fibre 24/7 switching support service

From today, Sky Broadband is the UK’s only major provider with a dedicated 24/7 switching support service. So, when moving to Sky, customers can get through to a real person with any questions about switching their broadband, day or night. 

Whether up late catching up on a to-do list or realising in the early hours of the morning their broadband installation date clashes with a dentist appointment, customers can access the 24/7 service for round the clock support. 

Switching broadband providers is easier than ever under the industry’s new One Touch Switch process – customers simply need to let Sky Broadband know they’d like to change to one of its packages and the switch will be completed for them. There’s no need to contact their current provider. 

As the UK’s least complained about major provider according to Ofcom’s quarterly complaints report, Sky Broadband has launched the 24/7 switching support service to continue to put customers first. When switching to Sky Broadband we’ll support customers with:

• The Digital Hub: After switching to Sky Broadband customers will get access to the digital hub packed with everything they need to know when switching their broadband, from set up to billing. If customers can’t get the answers they need there, the 24/7 switching support service means they’ll always be able to get through to a real person.  

• 24/7 Service: Customers can speak to an agent via phone between 8am and 8pm, or use the online chat function from 8pm to 8am for round the clock support.  

• Expert Engineers: Sky Broadband also has expert engineers on hand if needed to help customers switch and stay connected. 

For even more reasons to switch to Sky Broadband, its Full Fibre 300 package is now at its lowest ever price, just £29pm (with a 24 month contract*), until the 23rd October, with savings of £11pm and average download speeds of 300Mb/s. The new speed for bigger, busier households is eight times** faster than our standard full fibre products.   

Amber Pine, Managing Director of Connectivity, Sky Broadband said: “We know switching broadband providers is a big decision for our customers, so we’re making it easier than ever. As the UK’s only major provider with a 24/7 broadband switching support service, we can help with round the clock questions about your Sky Broadband or even change your Full Fibre installation date in the early hours of the morning!”  

With Sky Broadband Fibre, get the speed we promised, and WiFi in every room or money back***. To switch to Sky Broadband, see here.

• *Prices may change during contract 

• ** 8x faster: Comparison of average download speed of Sky Full Fibre 300 (Full Fibre - 300Mbps) vs Sky Broadband Superfast 35 (Part-fibre FTTC / SO GEA - 35Mbps) 

• ***Claim max 1 month’s subscription per minimum term, per guarantee. 

• As part of the 24/7 service, customers can call on 03337591018 between 8am and 8pm to speak to an agent. 

• To make it easier for customers to shop the UK’s most reliable broadband technology, Sky Broadband has recently re-named its Full Fibre products 

Was                                Now                               Average download speed 

Superfast                         Superfast                            61 for FTTC  

Superfast                         Full Fibre 75                        75 Mb/s 

Full Fibre 100                   Full Fibre 100                     100 Mb/s 

Ultrafast                            Full Fibre 150                     150 Mb/s 

Full Fibre 300                   Full Fibre 300                      300 Mb/s 

Ultrafast Plus                   Full Fibre 500                       500 Mb/s 

Gigafast                           Full Fibre Gigafast                900 Mb/s 

About Sky

Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky we Believe in Better. It’s in our DNA. 

We’re famous for innovation. We offer the world’s smartest TV, Sky Glass; our plug and play streaming puck, Sky Stream; the best aggregation platform, Sky Q: and streaming services NOW and WOW. We provide connectivity you can count on in mobile, fast, secure, reliable residential and business broadband, as well as smart home protection through Sky Protect. 

We’re Europe’s premium content producer. We create award-winning original content, produce the biggest live sporting events, and we provide free access to news and the arts. Our new state-of-the-art film and TV studio Sky Studios Elstree is projected to attract £3 billion of new production investment to the UK in its first five years and create up to 2,000 jobs. 

We are a diverse and inclusive employer that has a positive impact on society and the communities that we work and live in. Sky plays a major role in the UK’s cultural economy and, in 2022 alone, supported a contribution of £20 billion to UK GDP, broadcast 70,000 hours of elite sports coverage and invested over £130 million to provide news to consumers free of charge.