Duxton Hotel Perth selects Shiji’s PMS to power digital transformation

Shiji, the hospitality technology leader, is proud to announce its partnership with Duxton Hotel Perth, a renowned luxury five-star hotel in Western Australia. The Duxton Hotel Perth has selected Shiji Enterprise Platform PMS to spearhead its digital transformation, further enhancing guest experiences through cutting-edge technology and operational efficiency. This partnership comes at a pivotal moment as Duxton Hotel Perth completes significant infrastructure upgrades. True to its commitment to sustainability and local collaboration, Duxton Hotel Perth has exclusively partnered with Western Australian businesses for this transformative renovation. The project includes a multi-million dollar upgrade in audio-visual and IT infrastructure, featuring the fastest Wi-Fi in Western Australia and positioning Duxton at the forefront of hospitality technology. As part of its comprehensive refurbishment, Duxton has unveiled newly designed spaces, including the stunning Club Rooms, a revamped Club Lounge, an expanded Presidential Suite with panoramic Swan River views, and seven bespoke function rooms—all underscoring the hotel’s dedication to providing luxury at every touchpoint.

After several years of thorough research, testing of the principal cloud-PMS solutions on the market, Duxton Hotel Perth found that Shiji Enterprise Platform PMS was the best choice for a flagship luxury hotel. The feature rich solution built on a future proof platform were important criteria. In addition to, Shiji’s reputation for consistent innovation and outstanding support. After facing challenges with the level of service from their legacy provider, the hotel recognized the need for a partner who would be with them every step of the way. Shiji distinguished itself as the only vendor capable of facilitating and delivering a full digital transformation of the guest journey. As a result, the hotel has successfully transitioned to a paperless operation with the Shiji platform.

Besides Shiji PMS, Duxton Hotel Perth also integrates the following systems to support their digital transformation: Infrasys POS, Global Blue Payment, iHotelier, GMS, Foxtel IPTV, FCS PBX, Shiji Digital Stay, SAP Financial Export, Shiji Digital Dine and Custom Reporting via Power BI.

“We are delighted to partner with Shiji as we continue our digital transformation,” said Riaz Mahmood, Managing Director at Duxton Hotel Perth. “After thorough research with multiple providers, we realized the importance of having a technology partner that truly understands our needs. Shiji welcomed us and provided a platform that not only addresses the challenges we faced but also enhances our operational efficiency and guest service capabilities. The Shiji Enterprise Platform offers advanced data analytics, real- time reporting, and seamless integration, enabling us to make more informed decisions and deliver a personalized experience for our guests. Their innovative solutions and exceptional support are helping us achieve our digital transformation goals, and we are confident this partnership will take Duxton Hotel Perth to new heights of success.”

Nikkie Singh, Senior Vice President of APAC & Middle East at Shiji, also shared her excitement about the collaboration: "We are thrilled to partner with Duxton Hotel Perth, a leader in luxury hospitality. As a renowned hotel with exceptionally high standards, their decision speaks volumes about the strength of our platform and the quality of our service. We’ve had the privilege of working with them in the past, and we understand the level of excellence they expect. This makes the opportunity to support their digital transformation journey even more special.”

Duxton Hotel Perth, located in the heart of the Perth CBD, offers 304 rooms ranging from Deluxe Rooms to Suites, with amenities catering to both business and leisure travelers. With Shiji’s Enterprise Platform in place, Duxton Hotel Perth is perfectly positioned to offer an enhanced, fully digitalized guest experience, from mobile check-in/check-out to mobile dining and guest service requests, ensuring a seamless, personalized stay that meets the expectations of today’s tech-savvy travelers.

About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.

About Duxton Hotel Perth

Located in the heart of the Perth CBD, the 5-star Duxton Hotel Perth offers guests 304 superior accommodation rooms with all the amenities one would expect to find at a leading luxury hotel, including an award-winning dining experience at the Firewater Grille restaurant. The Lobby Bar overlooking the bustling terrace is the perfect place to unwind in the evening. Relax in the outdoor pool while enjoying a poolside drink, stay on track with fitness goals by taking advantage of the 24-hour fitness centre and sauna – there’s room for everyone at the Duxton. History of 1 St Georges Terrace The 16-storey hotel located in the heart of the Perth CBD and known for it’s Brutalist Architecture design has had three tenants since 1894 - Christian Brothers’ College (CBC) then in 1961 the land and building was purchased by the Perth City council and the college was demolished. The building was originally built in 1962 as offices for the Australian Taxation Office and renovated in 1996 to become the ’Duxton Hotel Perth’.

About Low Keng Huat Low

Keng Huat (Singapore) Limited, an investment holding company, engages in property development and investment activities in Singapore, Australia, and Malaysia. It invests in, develops, and sells properties; and invests in shares in quoted and unquoted equities. The company also owns and operates serviced apartments under the Citadine Balestier and Lyf@Farrer brand names. In addition, it is involved in the ownership and operation of deluxe hotel under the Duxton Hotel name in Perth; and restaurants, as well as other hospitality related business, such as food and beverage business under the Carnivore brand. Further, the company provides property fund management services. The company was incorporated in 1969 and is headquartered in Singapore. Low Keng Huat (Singapore) Limited is a subsidiary of Consistent Record Sdn. Bhd.