H&M Reopens Iconic Times Square Flagship Store in New York City

“I am so excited to be here at H&M’s gorgeous new store, in Times Square no less. What perfect timing for this location to reopen with their new collection just before the start of the holiday season. We’re very excited to bring on the joy for the season!”

Christina Aguilera, Grammy Award-winning singer-songwriter 

The refined space, featuring elevated aesthetics and materials, includes immersive experiences showcasing the very best of the brand’s fashion identity. At the time of opening, the store showcases a variety of fashion-forward collections including the H&M Studio Holiday Capsule, offering a modern take on partywear. The store caps off a season of investment and reignited direction for the H&M brand.   

The focus on customer experience is reflected in the brand-new immersive fitting area, where fashion lovers can explore trends, try on looks, and bring their style dreams to life. The fitting rooms offer a customizable, multi-sensory experience with LED screens in the floor and ceiling, along with interactive mirrors. Customers can express themselves by selecting visual themes and music based on their style choices and moods, making the shopping experience more personalized and engaging. With visuals and music curated specifically for the new store, these rooms will also encourage customers to create and share their own content. 

“Our Times Square location is an amazing new space for customers to interact with our brand as well as each other. Features like our new immersive fitting rooms combine music, fashion and fun to let our customers become their own style star.”  

Linda Li, Head of Customer Activation and Marketing for H&M Americas 

The redesigned flagship showcases impressive new design features like an iconic glass wall flanking each side of the main escalator, designed by Denver based agency, Hovercraft. This signature piece combines art and technology into a multi-story ambient light display, providing customers with a dazzling show on their way to the upper levels.  Other interior upgrades include fluted concrete panels, seamless terrazzo flooring, custom built wood fitting rooms and two enormous LED screens on the ground and second floor.

For more images of the opening and new store, click here.