Standard Chartered rolls out SC GPT, advancing AI-driven innovation in banking

Standard Chartered has launched SC GPT, a Generative AI (GenAI) tool, across 41 markets worldwide, reinforcing its commitment to innovation. Designed to enhance operational efficiency and client engagement, SC GPT marks a significant step in the Bank’s strategy to integrate AI into its business.

Set to empower over 70,000 employees worldwide, SC GPT is expected to improve the Bank’s operations and productivity; tailor sales and marketing efforts to increase revenue; advance software engineering with more automation; and scale how risks are measured, managed, recorded and reported. 

“SC GPT reflects our people-focused approach to AI and commitment to innovation with responsibility,” said Mohammed Rahim, Group Chief Data Officer at Standard Chartered. “The tool has been developed with strong governance and ethical AI principles are at its core. As we scale GenAI across our business, we remain committed to responsible AI adoption, guided by our responsible AI framework to mitigate potential biases and promote fairness.”

A more customised version that allows the Bank to use Group data to better solve problems particular to Standard Chartered is underway. Local teams can also leverage SC GPT to develop tailored solutions that address market-specific needs. Use cases include content generation for digital marketing, translation and customer enablement services, specifically in product and service advisory.

Bill Winters, Group Chief Executive at Standard Chartered, said: “Effective adoption of GenAI is an operational imperative for all banks. We have a distinctive and increasingly differentiated strategy – we believe the potential for GenAI to help us win in so many areas across Cross-border and Affluent banking will be game changing. By harnessing GenAI responsibly, we are driving new efficiencies, transforming service delivery and reinforcing our leadership in digital banking. This is just the beginning of how we will continue to innovate and create long-term value for our clients, colleagues, and communities.”

The Bank plans to expand SC GPT to 10 more markets over the coming months.

We are a leading international banking group, with a presence in 53 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, here for good.

Standard Chartered PLC is listed on the London and Hong Kong stock exchanges.