Kea Joins Olo Connect to Digitize Phone Ordering

Today kea, the cashier in the cloud, announced its partnership with Olo (NYSE: OLO), a leading open SaaS platform for restaurants, through Olo Connect - a growing ecosystem of integrated technology and service partners primed to enable restaurants to deliver a best-in-class dining experience. Kea is one of the only Olo Connect partners that leverages AI and human operators to digitize the phone channel and improve hospitality in the process.

Olo streamlines a number of digital guest ordering and hand-off modes: online ordering through a website or app, marketplace orders, on-premise ordering through kiosks or QR codes, and phone ordering. Now, any restaurant that uses Olo’s ordering solutions can use an integration with kea to automatically send phone orders to Olo’s e-commerce platform inside the restaurant. Leveraging both AI and operators, kea ensures every call gets answered, each order gets processed, and every guest’s concern gets addressed.

“Olo and kea both share the common goal of enabling hospitality and scale through digitization,” said Sean Marrero, Senior Director of Partner Ecosystem at Olo. “When restaurants have technology handle order transactions on all touch-points, they increase the accuracy of orders and encourage employees in the restaurant to focus on the guest experience. Plus, with kea, returning guests who call in will be recognized by kea’s AI, addressed by their first name, and be offered to repeat their past order – that level of personalization can make a guest feel appreciated as a repeat customer.”

Olo Connect works with a range of technology and service providers demonstrating excellence across various categories to provide an easy path for developers to build on the Olo platform and give restaurant brands complete control over a comprehensive set of proven solutions to leverage. Its partnership ecosystem is an agile and flexible way for brands to adopt new and existing technology, without the hassle of building in-house or settling for a siloed technology stack. In addition to kea, current Olo Connect partners include leading industry providers such as Bite, Bounteous, 5&5, FlyBuy, and Thanx.

Built to meet the ever-evolving needs of the industry, Olo Connect empowers Olo’s network of 600+ restaurant brands with the actionable insights needed to identify the best digital solutions to drive efficiency and enable hospitality. If you’re interested in scaling your restaurant’s order capacity capabilities while enabling hospitality, request a demo at https://partners.olo.com/partners/kea.

About kea

Kea is the cashier in the cloud that improves hospitality and scales restaurant operations through voice AI. Founded by CEO Adam Ahmad in 2018, the company boosts restaurant revenue by ensuring every call gets answered and every to-go order gets placed. Using natural language processing, kea customizes, upsells, and confirms orders, then processes payments through a PCI-compliant system. The company has raised $21M to date.

About Olo

Olo Inc. (NYSE: OLO) is a leading open SaaS platform for restaurants that enables hospitality at every guest touchpoint. Millions of orders per day run on Olo’s on-demand commerce engine, providing restaurants a single source to understand and serve every guest from every channel, whether direct or third-party. With integrations to over 300 technology partners, Olo customers can build personalized guest experiences in and outside of their four walls, utilizing one of the largest and most flexible restaurant tech ecosystems on the market. Over 600 restaurant brands trust Olo to grow their digital sales, do more with less, and make every guest feel like a regular. Learn more at olo.com.

Contact Information

Gabriela Lund

PR Consultant

kea

gabriela@kea.cloud