SAP Recognized for Market Leadership in Utilities Customer Information Systems

SAP NEWSBYTE - SAP AG (NYSE: SAP) today announced that for the eighth consecutive year, it has been positioned by Gartner, Inc. in the Leaders Quadrant of the “Magic Quadrant for Utilities Customer Information Systems (CIS).”* SAP is recognized as a market leader for both its “ability to execute” and its “completeness of vision.” The announcement was made at the EUCI CIS for Utilities conference, being held August 19-20 in Chicago.

“As we continue our legacy positioned as a CIS leader by Gartner, our focus is to offer a comprehensive and integrated approach, helping to deliver efficient operations in a volatile environment,” said James McClelland, senior global director Industry Business Solutions, Energy & Utilities, SAP. “Across the globe, utilities organizations in both regulated and liberalized markets depend on the SAP Customer Relationship Management and Billing for Utilities package to implement processes that offer increased value to their operations and as well as their customers.”

More than 600 utility organizations worldwide use software from the SAP for Utilities solution portfolio for comprehensive management of customer care and billing. SAP has made significant investments to help ensure that utilities solutions better meet the changing needs and challenges of the current energy market. The utilities solution portfolio includes key features that enhance functionalities for billing agents, support for demand-side management (DSM) programs, mobile device integration and new scenarios for advanced metering infrastructure (AMI) integration.

SAP’s strengths in the utilities market, including CIS, will be on display at the upcoming SAP for Utilities North American Conference 2013, being held in Huntington Beach, California, September 15-17. Hundreds of SAP customers, partners and vendors will be at the annual event to showcase best practices and solutions for the energy and utilities market. More information is available at www.sap-for-utilities.com.

For more information, visit the SAP Newsroom. Follow SAP on Twitter at @sapnews and @sapforutilities.


*Gartner “Magic Quadrant for Utilities Customer Information Systems” by Zarko Sumic, June 3, 2013.

About the Magic Quadrant
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